As a retailer you may have always imagined your primary concern being getting the sale. That is true; making a sale and making an upsell are two of the most important things about your business. Maybe even more important than capturing a sale though is capturing an “incident-free” sale. If someone buys something from your store, is unhappy, returns it, gets their money back, and badmouths your business to their friends and family; that’s not exactly the type of sale you want. You also don’t want customer information to be compromised. By that rationale a point of sale upgrade could make a lot of sense for your business.
Organization: With POS and your computer system being inextricably linked these days you need a point of sale system that’s going to have everything right before you with no mystery. An organized computer system is a happy computer system. When your POS is organized answers come easily; you have so much more time to tackle problems. When you’re spending less time handling your POS you are spending less time on arcane busy work which means you have more time for other things.
Mobile: We have been increasingly hearing about mobility and our need to be able to access real-time information wherever we are. Why should the conditions for your point of sale upgrade be any different? When you’re trying to plan for the next quarter or the next day you need to be able to crunch the numbers in real time. Even if you’re away or out of the office, having a POS that’s both efficient and portable will make your life so much easier.
Simple: You don’t want to have a point of sale upgrade which any video game player can crack; at the same time you don’t want to have to be a computer programmer jus to turn on your monitor. Your POS system has got to be simple and it’s got to be nimble. As the manager/owner you should have your own set of encrypted passwords but you should also be able to get through the basic functions of operating, checking, repairing, and maintaining your system without all that much effort.
Safe: Finally an incident free customer experience includes it when they get their product safe and sound. Because safety is so important the personal information of your customers which you have on file should be limited. You don’t want to be the reason that someone’s credit card account is drained. If your point of sale upgrade includes the latest protocol and if you don’t have dishonest employees on staff then your customer’s information should be safe.
Getting a point of sale upgrade which makes sense for your business makes a lot of sense. Whether upgraded or not customers information should always be secure and the ability of you, your customers, and your employees to deal with one another, exchange funds and goods without incident can all be attributable to your new point of sale system upgrade.