If you are operating a service business or if you are providing a product to customers or clients on credit, there is a chance that those customers may use your product or service and then decline to pay for it in a timely manner. Sometimes, people don’t pay as a result of simple oversight (they forget) or as a result of financial difficulty. In other situations, people may be able to pay but may choose not to for whatever reason. No matter the circumstance, if you have provided a service or product to a customer, you deserve to be paid for that. If you aren’t, it may become necessary to draft, print and mail a collection letter.
No one likes to send out collection letters, of course, especially to people who are customers or clients of your business and who you may want to do business with in the future. The fact is, however, that you must be able to collect money for the products and services that you provide to people. If you are not able to do so, then your business cannot be profitable and you could find yourself facing financial strife as a result of inability to collect on accounts due.
Collection letters are an important way to get people to pay up. When people receive a collection letter, it may remind them of their obligation to pay in case it had slipped their mind. Receiving a collection letter can also prompt people to pay if they had chosen not to or if they had thus far been unable to do so, since the collection letter can remind them of the consequences of nonpayment including damage to their credit scores.
Of course, your collection letter- while it should be designed to inspire payment- must not violate any of your customer’s rights as defined by the Fair Debt Collection Practices Act (FDCPA) or other laws protecting consumers. This means that your letter must be drafted carefully in a way that encourages the recipient to respond by making a payment but must not be drafted in a manner that violates anyone’s legal rights. It can be complicated to get the wording of your letter correct, and even more complicated to process, print and mail the collection letters in an effective manner. Fortunately, there are professionals who can help with processing, printing and mailing collection letters so you can take care of this essential part of your business.
When you are running a business, you should always make sure that people are aware of your collection policy and of the due date for fees and payments. Be sure to communicate with customer’s regularly to find out about any change in address that might result in them not receiving a bill. As long as people know when they are expected to pay and as long as they receive a bill from you, there is no reason for them not to pay and you are well within your rights to hire a professional who handles collection letter processing, printing and mailing to enforce your fees and get non-payers to pay what is owed.
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