Pet sitting involves much more than simply walking Fido or cleaning out Fluffy’s litter tray. Pet sitters also need to maintain a positive working relationship with clients at all times. After all, they are the ones who will be paying your wages! How can you avoid misunderstandings with clients as a pet sitter?
Answer for Your Actions
Pet sitters are accountable to clients for all their actions that involve clients’ pets, their property or personal possessions. Some clients are unhappy with how pet sitters set all the rules and yet break some along the way when it suits them.
It is important to always be prepared to answer for your actions. You do not want to look back with regret over being fired from a pet sitting job for failing to provide the services you promised at the outset. Be honest, consistent and be prepared to answer for your actions and you will not have a shortage of pet sitting work.
Clients have every right to stipulate the time Fido needs to go for a walk each day or when their cat gets groomed. Pet sitters do not have to agree with everything clients say, but they should be mindful of the fact that pet owners have the right to make decisions that you may not agree with.
Own Up to Mistakes
Who likes to own up to mistakes? Granted, it is embarrassing to admit that you have put a foot wrong. But if you hope to avoid any misunderstandings and bad feelings with clients, you should not be afraid to own up to your mistakes. Be open and frank with what happened and how you made every effort to put the mistake right again.
Clients cannot reasonably expect perfection from you. However, they will want to see that you are trustworthy and willing to own up to your mistakes if you have done something wrong. Rather than holding back and hoping that clients do not find out about it later on, let them know what has happened as soon as possible. You may be surprised to see that clients respect you more for your candidness!
Misunderstandings can and do occur between pet sitters and clients. However, if you handle the situation carefully, there is no need to allow a simple misunderstanding ruin your working relationship with clients. It is in your best interests as well as those of clients’ to be upfront and honest in all your business dealings. Holding back when you are in the wrong will harm your credibility and trustworthiness as a pet sitter.