Most pet sitters love their job and would not trade it for any other. Along with great pets, many also enjoy a good working relationship with clients. Unfortunately, some pet sitters occasionally have difficult clients to deal with. What can you do to get along better with difficult pet sitting clients?
Arrive on Time
Difficult clients often have no trouble finding something to complain about, whether it is the way you hold their dog’s lead or the fact that the cat has put on weight since you started caring for her. However, one thing clients should never have cause to complain about is your punctuality.
Always arrive on time. Even if clients are not home to make sure you are clocking in on time, a friend, neighbour or family member is likely to be in the shadows waiting for you and will let them know when you arrived and also when you left. Rarely are pet sitters left entirely unsupervised.
Do Not Give Them Cause for Complaint
Nit-picky clients are bad enough, but when they have genuine cause for complaint they can make your life even harder. Do not short change them by cutting off 15 minutes from visits with their pets, ignoring their rules and regulations or do anything else that could give clients a reason to complain.
Work it Out
Some clients are so bad at communicating their needs and wants that everything they say comes across as a criticism or a rude remark. Try not to take things personally. Most times, it is easy to work things out if you acknowledge a client’s love and concern for their pet and do all you can to meet their wishes.
Part on Good Terms
If your efforts have been in vain and you have not been able to win over a particularly difficult client, then your only option may be to cut your losses and part company with them.
But if you must part ways, make sure you do son on the very best of terms. Present your soon to be former client with a friendly note or card, wishing them and their pets all the best. If possible, leave the door open if they want to rehire you in future. Storming off or getting into an argument is not only unprofessional and inappropriate, but it can also come back to haunt you later on. Clients often talk to their friends and family. Word will soon get around if you parted on bad terms.
Dealing with a difficult pet sitting client can make it a challenge to get out of bed in the morning. However, all is not lost. It pays to try to get along better with clients, especially as the working relationship you have could last for weeks, months or even years.
More from this contributor:
How to Improve as a Pet Sitter
Pet Sitters: Are You Meeting Clients’ Expectations?
Pet Sitters: Why You Should Always Be Honest with Clients