In this article I want to answer the question of how to get good service at a restaurant. In all my time working in the service industry, it never ceases to amaze me that quite often, people who come to restaurants don’t actually know how to get what it is they want out of their experience. And let’s face it, restaurants are expensive, so you might as well get your money’s worth. Still, it should be noted that no matter what, you still deserve to get good service.
The key to getting good service at a restaurant primarily lies in your ability to distinguish yourself from the other people at the restaurant. As a server, I am always thinking about the things I need to do for my customers, and the truth is that I mostly gravitate towards helping the tables that stick out in my mind. Now there are several different tactics one can use to distinguish themselves at a restaurant.
The Nicer than Nice Approach– Nice people make my day. I love having nice customers at my tables. They are friendly, polite, and genuinely pleasurable to serve. More often than not I am more inclined to go out of my way, and give these tables good service to make them happy. I want to treat them they way they treat me.
- · The Pitfall– The pitfall to this approach is that sometimes when people are incredibly nice, they get taken for granted. Some servers have the mentality of Oh they’re happy and I need to spend my time on the unhappy tables so I can make everybody happy.
- · The Game Plan- So here’s the deal, be nice, be very nice, but don’t let yourself get taken advantage of. Utilize that goodwill you have generated to say I need this or that, or I am not happy with this. I always go out of my way to rectify the situation with a table that has treated me with kindness and respect, but who has voiced a complaint. I promise you will get the better than good service if you approach it this way. You will get the best!
The Bully Approach – So here is a secret; people who come into restaurants with bad attitudes that reek of entitlement and superiority usually do get good service. Actually, they get excellent service because you can never please them, and you will continually try and please them. The good news is that these tables are few and far between. The truth is that when you go into a restaurant you want to feel welcome. Eating food is about sharing, relaxing and enjoying your community and friends. You don’t want to make yourself unwelcome. Right?
The Connoisseur Approach- Currently, I work in a restaurant that makes handcrafted food and beer. We take pride in our food, and honestly most restaurants do. My favorite tables are always the one that are filled with people that are truly interested in the food and drink. These tables ask questions and request samples. The connoisseur are the people that I want to give good service to. Giving them good service just comes naturally. This is not true for all servers, but I personally love talking about the food, giving out samples and discussing the nuances of our offerings. It actually helps me to do my job better because I have a better idea of what my table actually wants. Also, consider this, the more educated you are on the food you’re eating, the better you will be able to taste its complexities and the more you will enjoy it. You won’t even be that focused on your service because you will be more focused on the food.
Eating a meal is meant to be enjoyed and savored. Sometimes the way you act and treat people can make all the difference in that experience. After all, you can be eating the worst food and it still would be enjoyable because of the company you keep.