Pet sitters thrive on new challenges and look forward to working with different pets that come their way. Customers who were satisfied with how you took care of Fluffy are often keen to return and engage your pet sitting services on a regular basis. But there are times when someone’s repeat business is not always welcome. How can you refuse further business as a pet sitter?
Assess the Situation
At the end of each pet sitting assignment, you should always assess how things went. Were the client’s pets easy to handle? Did you feel comfortable around the dog? If there was a string of events during your visit that made you feel uncomfortable or threatened, then you need to mention these right away to clients.
Pretending that everything went well, when it clearly did not, will not produce the right results. In fact, many clients assume they will become repeat customers if they have been given a glowing report by pet sitters. It is not easy to turn away clients, but you should never sacrifice your own comfort and safety to care for pets you do not feel able to control.
Make Your Views Clear
Many clients are easy to work with and will not cause pet sitters any problems. However, some try to take advantage of pet sitters. If a client has been habitually late in paying you (or quibbled over what they owe you), has refused to provide necessary supplies for pets during their absence or has installed spy cameras around the house without your consent, you have every right to refuse to work for that client again.
When the client calls you up wishing to make a future booking, let them know that you will not be taking any further bookings from them. Be sure to mention what went wrong last time you worked for them and that you have specific policies and guidelines in place that you must follow. A firm, resolute response may just be the wake-up call a client needs to change their ways.
It is not always easy to turn business away as a pet sitter. After all, one bad experience can tar your reputation as a pet sitter. However, there are times when refusing business is in your best interests. After each pet sitting assignment, assess how things went. If there were any problems, you need to mention these to the client. Pet sitters should also make their views clear if the client tries to engage their services again in future.
More from this contributor:
Dealing with Difficult Clients as a Pet Sitter
How to Avoid Misunderstandings with Clients as a Pet Sitter
Should Pet Sitters Charge a Late Fee when Pets Are Picked Up Late?