Pet sitters often come across great clients who do everything they can to make their job easier. However, some clients can be trying and make the life of their pet sitter harder than it needs to be! How can you keep a positive view of clients?
Do Not Take Things Personally
Oftentimes, an unkind word or abrupt, accusatory email can grate, making it difficult to brush off or forget. This can make your job harder, especially when you have gone out of your way to do all you can to accommodate their pets’ needs.
If a client is unkind in word or deed, try not to take things personally. Perhaps they had a bad day or they are concerned about their pet. Any number of situations could be at the root of a client’s bad behaviour. The key to dealing with this sort of situation is to maintain your professionalism and to not take things personally.
Put Yourself in Their Position
As a pet sitter, you should try to put yourself in a client’s position. This applies whether you are a pet owner or not. If you are having trouble maintaining a positive view of clients, try to look at things from their perspective.
Do they sometimes stop by to check up on you? Are you often inundated with questions on how well Fluffy is doing? If so, do not conclude that a client does not trust you. That may well be the case. But it often shows that they are concerned about their pets and want to ensure that their cherished friends are receiving the very best in pet care. Who can fault a pet owner for showing such care?
Maintain a Warm, Friendly Attitude
As a pet sitter, much of your time will be spent with clients’ pets. You may not even see clients for months at a time. However, that does not mean you should not maintain a warm, friendly attitude towards them. Keep clients up to date on their pets’ happenings, send messages, emails and texts, and be sure to let them know when their pets have done something that is praiseworthy, such as obeying a command.
A warm, friendly attitude will not only endear you to pets; it will also draw clients to you. They will see that you are a genuinely kind and caring individual and they will rave to their friends and family about you!
Pet sitters who take the time to view clients’ in a positive light will find their job much easier. Do not be quick to become offended if an unkind thought or deed is directed towards you. Try to look at things from their point of view and to always do your best to maintain a positive view of clients.
More from this contributor:
How to Be Balanced as a Pet Sitter
How to Get Along with Difficult Pet Sitting Clients
Pet Sitters: Should You Work for Previously Bad Clients Again?