What I mean by selling your books is selling books from your personal collection, not selling books that you’ve written yourself. For anyone who’s already starting to get upset with the title, I’m not here to bash Amazon. Some of my experiences with them have been positive. However, I’m going to share my latest selling experience with you, and maybe you’ll understand why I have now chosen not to list any more books from my personal collection with them. Whatever books I had left in my inventory, I removed from their site.
The last book I listed with them was called an “executive summary,” meaning that it was still a book but not the complete book, just a shortened version of it (think of something like Cliff Notes but longer in length). It was considered new – the cover and the pages were clean without any markings. On the inside cover the author (of both the full book and the executive summary) briefly autographed it, which I thought was cool.
If you are an educated buyer on Amazon (or eBay or whatever other sites you use), you know that you should always read the seller’s description of the item. It’s one thing to look at stock pictures or the company’s description of the item, but you must always look at what the seller provides. If the seller lists a different picture from the stock picture and/or writes his/her own description of the item, then that’s what you go by. Whatever is pre-written from the company is just what I call “filler” information. You can read the filler, but you don’t have to pay too much attention to it. Just concern yourself with what the seller writes.
So back to my experience. I described the condition of the book (executive summary) and listed it as EXECUTIVE SUMMARY in capital letters in the beginning of the description along with the number of pages. The buyer decided to buy the book and I mailed it to him. A few weeks go by and the buyer e-mails me and said that it was an executive summary and not the full book. I said that I knew it was an executive summary and that’s what I wrote in the description. I advised the buyer to read descriptions carefully in the future before making a purchase. The buyer was not satisfied and requested a refund. I felt like I had to defend myself before authorizing a refund because I felt like I wasn’t the one who made an error and asked Amazon to look into it. They took the buyer’s side. In addition, they said that my book wasn’t exactly new because it wasn’t sealed in plastic. The book was never sealed in plastic to begin with and most books I’ve bought in my lifetime haven’t been sealed.
To make a long story short, the buyer was refunded. I had to contact Amazon again after the refund because from what I can recall, I chose the option where the buyer gets his refund but returns the book to me. The buyer never sent me the book and I haven’t heard from Amazon. It’s been a few weeks…you’d think one of their customer service associates would’ve e-mailed me by now but nope. I think you’ll agree that the buyer came out the winner in this case…he got his refund and he got to keep the book. In case he’s reading this and wants to sell it, don’t use Amazon.com.